Privacy Policy

1. Introduction

LeagueHub ("we," "us," "our," or the "Platform") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our League of Legends community platform, services, and features.

This Privacy Policy applies to all users of LeagueHub, including visitors, registered users, premium members, and participants in our gaming services, events, and community features.

1.1 Legal Compliance

This Privacy Policy is designed to comply with:

• GDPR: European Union General Data Protection Regulation
• UK GDPR: United Kingdom Data Protection Act 2018
• CCPA: California Consumer Privacy Act
• PIPEDA: Canadian Personal Information Protection and Electronic Documents Act
• Other applicable: Regional and national privacy regulations

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Information from Discord OAuth Login

LeagueHub uses Discord OAuth for user authentication. When you sign in with Discord, we receive and store:

Information Type	Examples	Purpose
Discord Profile Data	Discord username, discriminator, avatar image	Account creation, profile display
Discord Account Details	Discord user ID, Discord privacy email (often username@discord.com)	Account linking, authentication
Profile Customization	Bio, cosmetic titles, background images (premium), gaming information	Profile customization, community interaction
Gaming Data	League of Legends summoner name, rank, statistics	Matchmaking, leaderboards, skill assessment
Payment Information	Billing details for purchases, transaction history	Processing payments, subscription management

2.2 Information Collected Automatically

• Technical Information: IP address, device type, browser information, operating system
• Usage Data: Pages visited, features used, time spent on Platform, click patterns
• Performance Data: Load times, error reports, system performance metrics
• Location Data: General location based on IP address (not precise GPS)

2.3 Information from Third Parties and Support Tickets

• Riot Games API: Public League of Legends match data, rankings, statistics
• Discord Platform: Profile data through OAuth login (username, avatar, privacy email, user ID)
• Payment Processors: Transaction confirmations and payment status from Stripe
• Support Ticket Logs: Text conversations from Discord support tickets are stored in our database for staff review and ticket history (no images or attachments). These can be deleted upon request and are used for moderation decisions and ban appeals.
• Analytics: We may use Google Analytics or similar services to understand website usage

3. How We Use Your Information

We use your information for legitimate business purposes including:

3.1 Core Platform Services

• Account Management: Creating and maintaining your account, authentication, security
• Gaming Services: Matchmaking, tournaments, leaderboards, skill-based matching
• Community Features: Enabling social interaction, forums, team formation
• Educational Services: Providing coaching, connecting users with coaches

3.2 Commercial Activities

• Transaction Processing: Managing purchases of Coins, memberships, and services
• Digital Commerce: Delivering virtual items, mystery box contents, premium features
• Subscription Management: Processing recurring payments, managing membership levels
• Customer Support: Resolving issues, processing refunds, technical assistance via Discord and email
• Future Communications: We may introduce marketing emails or newsletters in the future (with appropriate consent)

3.3 Platform Improvement

• Analytics: Understanding usage patterns, feature popularity, user preferences
• Personalization: Customizing your experience, relevant content recommendations
• Security: Fraud prevention, account protection, terms enforcement
• Development: Bug fixes, feature development, performance optimization

3.4 Legal Bases for Processing (GDPR/UK GDPR)

Processing Activity	Legal Basis
Account creation and management	Performance of contract
Payment processing	Performance of contract
Future marketing communications (if introduced)	Consent
Platform analytics and improvement	Legitimate interest
Legal compliance and fraud prevention	Legal obligation / Legitimate interest
Personalized features	Consent (where required)

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist with:

• Payment Processing: Stripe, PayPal, and other payment gateways
• Cloud Hosting: Server infrastructure and data storage providers
• Analytics: Usage analytics and performance monitoring tools
• Communication: Email delivery and customer support platforms
• Security: Fraud prevention and security monitoring services

All service providers are contractually required to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of LeagueHub, our users, or others
• Investigate or prevent fraud, security issues, or technical problems

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity, subject to the same privacy protections.

4.4 Public Information

Some information is publicly visible by design:

• Public profile information (username, avatar, bio if set to public)
• Leaderboard standings and gaming statistics
• Forum posts and community contributions
• Tournament participation and results

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption: Data in transit and at rest is encrypted using industry-standard protocols
• Access Controls: Strict employee access controls and authentication requirements
• Regular Audits: Security assessments, vulnerability testing, and code reviews
• Infrastructure Security: Secure cloud hosting with enterprise-grade protection

5.2 Administrative Safeguards

• Staff Training: Regular privacy and security training for all employees
• Incident Response: Established procedures for security incidents and data breaches
• Vendor Management: Due diligence and contractual requirements for service providers
• Policy Updates: Regular review and updates of security policies

5.3 User Security

You can help protect your account by:

• Using a strong, unique password
• Enabling two-factor authentication when available
• Keeping your contact information up-to-date
• Reporting suspicious activity immediately
• Logging out from shared or public devices

6. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information:

6.1 Universal Rights

• Access: Request information about what personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (with some exceptions)
• Portability: Receive your data in a structured, commonly used format

6.2 GDPR/UK GDPR Rights (EU/UK Residents)

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for consent-based processing
• Right to Complain: File complaints with data protection authorities

6.3 CCPA Rights (California Residents)

• Know: Right to know what personal information is collected and how it's used
• Delete: Right to delete personal information
• Opt-Out: Right to opt-out of the sale of personal information (not applicable - we don't sell data)
• Non-Discrimination: Right to non-discriminatory treatment for exercising privacy rights

6.4 How to Exercise Your Rights

To exercise your privacy rights, contact us through:

1. Discord Support: Create a support ticket in our Discord server for privacy requests
2. Email: Send requests to support@leaguehub.gg
3. Verification: We may need to verify your Discord account ownership for security purposes
4. Response Time: We will respond within the timeframes required by applicable law (typically 30 days)

Available Privacy Requests: Data deletion, data access/export, data corrections, account termination, support ticket deletion, and other privacy-related inquiries.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our Platform is used:

7.1 Types of Cookies We Use

Cookie Type	Purpose	Examples
Essential	Required for basic Platform functionality	Session management, security, load balancing
Performance	Analyze Platform usage and performance	Page load times, error tracking, usage analytics
Functional	Remember your preferences and settings	Language preferences, display settings
Advertising	Deliver relevant ads and measure effectiveness	Ad targeting, conversion tracking, remarketing

7.2 Cookie Management

You can control cookies through:

• Browser Settings: Most browsers allow you to control cookie settings
• Platform Settings: Use our cookie preference center when available
• Third-Party Tools: Browser extensions and privacy tools
• Opt-Out Links: Direct opt-out options from advertising partners

Note: Disabling essential cookies may affect Platform functionality.

8. International Data Transfers

LeagueHub operates globally, and your information may be processed in countries other than your own:

8.1 Transfer Safeguards

For transfers outside the EU/UK, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contractual protections
• Certification Programs: Privacy Shield successors and similar frameworks
• Binding Corporate Rules: Internal data protection standards

8.2 Data Processing Locations

Your data may be processed in:

• European Union (primary data processing)
• United States (cloud services and analytics)
• Other countries where our service providers operate

9. Data Retention

We retain your information only as long as necessary for legitimate purposes:

9.1 Retention Periods

Data Type	Retention Period	Reason
Account Information	Until account deletion + 30 days	Account functionality, support
Transaction Records	7 years after transaction	Legal requirements, tax compliance
Usage Analytics	2 years	Platform improvement, business analysis
Support Communications	3 years after resolution	Quality assurance, legal protection
Marketing Communications	Until opt-out + 30 days	Consent management, compliance

9.2 Deletion Process

When we delete your information:

• Active data is removed from production systems
• Backup copies are deleted during next backup cycle
• Anonymized data may be retained for analytics
• Legal hold requirements may extend retention periods

10. Children's Privacy

Protecting children's privacy is important to us:

10.1 Age Requirements

• Minimum Age: You must be at least 13 years old to use LeagueHub (Discord's minimum age requirement)
• EU/UK Residents: Must be at least 16 years old (or younger with parental consent where permitted)
• No Active Verification: We rely on Discord's age verification and user declaration - we do not perform additional age verification checks
• Other Jurisdictions: Must meet local minimum age requirements

10.2 Parental Rights

If you are a parent or guardian and believe your child has provided personal information:

• Contact us immediately at support@leaguehub.gg
• We will investigate and delete the information if confirmed
• We may require verification of your parental status

10.3 Special Protections

For users under 18, we:

• Limit data collection to what's necessary for service provision
• Provide enhanced privacy protections and support options
• Restrict certain features that may not be age-appropriate
• Do not use their information for marketing without appropriate consent

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Update Process

When we make changes:

• We will post the updated Privacy Policy on our Platform
• We will update the "Last Updated" date at the top
• For material changes, we will provide prominent notice
• We may send email notifications for significant updates
• Continued use of our Platform constitutes acceptance of changes

11.2 Material Changes

We consider the following to be material changes requiring enhanced notice:

• Changes to the types of information we collect
• New uses of personal information
• Changes to information sharing practices
• Reductions in user rights or privacy protections

12. Contact Information

12.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices:

• Discord Support: Create a support ticket in our Discord server for fastest response
• Email: support@leaguehub.gg for all privacy requests and inquiries
• Subject Line: "Privacy Request" for faster processing
• Response Time: Discord support typically responds within 24 hours; email within 5 business days

12.2 Regulatory Authorities

You have the right to file complaints with data protection authorities:

• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)
• California Residents: California Attorney General's Office

13. Specific Regional Disclosures

13.1 California Residents (CCPA/CPRA)

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (email, username, IP address)
• Commercial information (purchase history, preferences)
• Internet activity (browsing behavior, interactions)
• Geolocation data (general location from IP)
• Audio/visual information (profile pictures, uploaded content)

We do not sell personal information as defined by the CCPA.

13.2 Nevada Residents

Nevada residents may opt-out of the sale of personal information. We do not sell personal information, but you may contact us at support@leaguehub.gg if you have concerns.